About Crocs 

Since its inception in 2002 by Scott Seamans, Lyndon "Duke" Hanson, and George Boedecker Jr., Crocs has solidified its place as an iconic footwear brand. Beginning with a single model of foam clog shoes made from the innovative Croslite resin material, Crocs swiftly rose to fame with the introduction of the Classic Clog in 2003. Originally conceived as comfortable boat shoes in Boulder, Colorado, Crocs has since evolved into a global phenomenon, offering over 120 styles for men, women, and children in more than 90 countries. With a commitment to comfort, durability, and unique design, Crocs continues to redefine casual footwear, captivating fashion-forward individuals worldwide.

Unique Selling Points:

1. Comfortable Innovation: Crocs revolutionized footwear comfort with their proprietary Croslite resin material, providing softness, lightweight feel, and odor resistance for all-day wear.
2. Diverse Range: From the iconic Classic Clog to boat shoes, sandals, wedges, and boots, Crocs offers a versatile lineup catering to various preferences and occasions.
3. Fashion Collaborations: Collaborations with celebrities and brands like Nicki Minaj, Justin Bieber, MCM, and The Smiley Company result in limited-edition collections, enhancing Crocs' appeal and staying current with trends.
4. Customization: Jibbitz accessories allow personalization, enabling users to add flair and individuality to their Crocs footwear.
5. Global Presence: With headquarters in Niwot, Colorado, and regional offices worldwide, Crocs ensures accessibility to its vibrant, lightweight comfort across diverse cultures and markets.
6. Innovative Design: Crocs' dedication to innovation extends beyond the Classic Clog, incorporating new technologies and designs to cater to evolving consumer needs and preferences.

Saving Tips

1. Join Crocs Club for 15% Off: Sign up for Crocs Club and receive 15% off your next purchase. First-time registrations only. 
2. Shop Sales for Discounts: Browse the sale section for up to 20% off on a variety of styles for men, women, and kids. Keep an eye out for special deals on Jibbitz charm multi-packs.
3. Download the Crocs App: Access exclusive insider content, savings offers, and shop directly from the app. Stay updated on new product drops and enjoy virtual try-ons.
4. Gift Cards for the Crocs Fan: Purchase digital gift cards ranging from $50 to $150 for the Crocs enthusiast in your life. Send directly via email, text, or print for a personalized touch.
5. Follow Crocs on Social Media: Stay updated on promotions, new arrivals, and exclusive deals by following Crocs on social media platforms. Be the first to know about limited-time offers and discounts.

Student and Service Member Discounts: 

Crocs extends its appreciation to students with a generous 25% discount on their purchases. Similarly, teachers, military personnel, and healthcare professionals are rewarded with a 15% discount on full-priced styles. However, to avail of these discounts, verification through StudentBeans or SheerID is required. This process ensures that eligible individuals can enjoy their savings while maintaining the integrity of the offer.

Utilize the Limited Warranty: 

Crocs stands by the quality of its products and offers customers peace of mind with a 90-day limited warranty on all purchases. This warranty allows customers to initiate returns or exchanges within 90 days of their purchase, provided they have the receipt. By taking advantage of this warranty, customers can shop confidently, knowing that Crocs values their satisfaction and is committed to resolving any issues that may arise.

Customize Your Crocs: 

For those looking to add a personal touch to their footwear, Crocs offers the option to customize shoes for teams, events, or special occasions. Customers can choose their preferred colors, add logos, and even create custom Jibbitz charms to make their Crocs uniquely their own. This customization service allows individuals to express their style and individuality while enjoying the comfort and durability that Crocs are known for.

Shipping Policy

At Crocs, they strive to provide customers with convenient and efficient shipping options for their orders. Please review the following shipping methods, rates, and delivery estimates:

Economy Shipping:

• Free Economy Shipping is available on footwear styles for all Crocs Club Members. Customers must create an account and log in to redeem this offer.
• For non-Club Members, Economy Shipping is available at a flat rate of $7.99 or FREE on orders over $49.99 (excluding taxes and after discounts).
• Free shipping is applicable to all orders with a pre-tax subtotal of $49.99 or more. Please note that discounts applied to your order may alter the subtotal.
• Orders typically ship within 2-4 days of the order date.
• Estimated transit time is 5-6 business days from the receipt of your shipping confirmation email.
• Delivery times may vary for shipments to AK, HI, PO Boxes, PR, VI, or APO/FPO/DPO addresses.

Standard Ground Shipping:

• Standard Ground Shipping is available at a flat rate of $9.99 or $4.99 on orders over $49.99 (excluding taxes and after discounts).
• Orders ship via UPS within 1-3 days from the order date.
• Estimated transit time is 2-5 business days from the receipt of your shipping confirmation email.
• Please note that Saturday delivery is not available with this shipping option.
• Standard Ground Shipping is not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses.

Express 2-Day Shipping:

• Express 2-Day Shipping is available at a flat rate of $21.99 or $18.99 on orders over $49.99 (excluding taxes and after discounts).
• Orders ship via UPS within 1 business day from the order confirmation, Monday through Friday for orders placed by 11 am EST.
• Estimated transit time is 2 business days from the receipt of your shipping confirmation email.
• Saturday delivery is not available with this shipping option.
• Express 2-Day Shipping is not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses.

Express Next Day Shipping:

• Express Next Day Shipping guarantees delivery within 1 business day from the receipt of your shipping confirmation email.
• This shipping option is available at a flat rate of $31.99 or $24.99 on orders over $49.99 (excluding taxes and after discounts).
• Orders ship via UPS within 1 business day from the order confirmation, Monday through Friday for orders placed by 11 am EST.
• Estimated transit time is 1 business day from the receipt of your shipping confirmation email.
• Saturday delivery is not available with this shipping option.
• Express Next Day Shipping is not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses.

Please note that shipping times are estimates and may vary based on factors such as location, weather conditions, and carrier delays. For any further inquiries regarding shipping, customers are encouraged to contact the customer service team.

Return Policy

 At Crocs.com, they want you to be happy with everything you buy. If you're not completely satisfied with your order, they're here to make returning it easy for you. 

 Eligibility Criteria for Returns:

• Items must be unworn and unwashed.
• Returns accepted within 45 business days of the original purchase date.
• Items marked as "Final Sale" are not eligible.
• Collaborative or special event products can only be returned if defective.

Initiating the Return Process:

• Visit the Crocs website and navigate to the Returns section.
• Follow the instructions to generate your return label.

Packaging Instructions:

• Carefully package the item(s) in their original condition.
• Include all tags and packaging materials.

Shipping the Return:

• Affix the return label to the package.
• Drop off the package at any authorized shipping location.

Processing Time:

• Allow up to 10-14 business days for processing.
• Additional time may be required for the refund to reflect in your account.

Refunds:

• A full refund, excluding shipping charges, will be issued to the original form of payment.
• Refunds for eligible returns will be processed within the stipulated timeframe.

Quality Issues:

• Refer to the warranty policy for assistance with quality issues.

Policy Updates:

• Crocs reserves the right to update or modify the Return Policy at any time.
• Changes will be effective immediately upon posting on their website.